Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address

Are you looking for a Baxi customer care services contact? Look no further, here is a guide on Baxi customer care phone number, WhatsApp, email address, and office address.

Baxi is one of the largest independent non-bank SME-focused electronic payment networks in Nigeria operating an omnichannel platform that enables digital payments through mobile, in-store locations, online, wallets, and b2b channels.

And to make things even better, Baxi has a reliable customer care team that is always ready to assist you with any inquiries or issues you may have. 

In this article, we will be discussing Baxi customer care phone number, Whatsapp, email address, and office address

So you can easily get in touch with them whenever you need help.

Overview of Baxi

Baxi is one of the largest independent non-bank SME-focused electronic payment networks in Nigeria.

It operates an omnichannel platform that enables digital payments through mobile, in-store locations, online, wallets, and b2b channels.

The company has grown to become one of the leading digital platforms in Nigeria. 

Baxi is led by strong, energetic, and vibrant individuals with vast experience from different industries, particularly in the agency banking space

Their major focus is driving the Baxi vision “… to have a retail presence on every street and a digital presence in every household in Nigeria”

Baxi also supports the growth of businesses through the efficient and effective distribution of digital products and services by using an extensive distribution footprint across Nigeria. 

They provide bespoke integration services to merchants that best suit their distribution requirements.

Baxi Customer Care Phone Number

To contact Baxi customer care via phone, you can dial 01-700 8571. 

This number is available 24/7, so you can get in touch with Baxi customer care whenever you need assistance. 

The customer care representatives are always friendly and ready to help you with any inquiries or issues you may have.

Baxi Customer Care Whatsapp Number

If you prefer to contact Baxi customer care via Whatsapp, you can send a message to 0908 053 2234. 

This is a convenient option for customers who prefer to communicate via messaging rather than phone calls. 

The Whatsapp number is also available 24/7, so you can get in touch with Baxi customer care at any time.

Baxi Customer Care Email Address

To contact Baxi customer care via email, you can send a message to 

• Support
  customerservice@mfsafrica.com 
• Partnership
  baximarketing@mfsafrica.com 

This is a great option for customers who prefer to communicate in writing or have complex inquiries that require detailed explanations. 

Baxi customer care is always quick to respond to emails and will provide you with all the information you need.

Baxi Office address

Finally, if you need to visit Baxi’s physical office, you can find them at 3, Murtala Muhammed International Airport Road, Ajao Estate, Lagos, Nigeria

Final Note on Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address

Baxi customer care is committed to providing exceptional service to its customers.

 The company has made it easy for customers to access its services through multiple channels, including phone, Whatsapp, email, and in-person visits to their offices. 

So, if you ever find yourself in need of assistance, don’t hesitate to get in touch with Baxi customer care. 

We hope this article on Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address is helpful. 

Frequently Asked Questions about Baxi Customer Care Phone Number, WhatsApp, Email Address, And Office Address

What is the Baxi customer care phone number?

The Baxi customer care phone number is 01-700 8571.

What is the Baxi customer care Whatsapp number?

The Baxi customer care Whatsapp number is 0908 053 2234.

What is the Baxi customer care email address?

The Baxi customer care email address is Support customerservice@mfsafrica.com 

Partnership baximarketing@mfsafrica.com.

How can I locate a Baxi office in Nigeria?

If you need to visit Baxi’s physical office, you can find them at 3, Murtala Muhammed International Airport Road, Ajao Estate, Lagos, Nigeria

Is Baxi Licensed by CBN?

Rest assured, Baxi is licensed by the Central Bank of Nigeria (CBN) through its parent company, Capricorn Digital Limited (CDL). 

So you can trust them with your financial transactions.

Are There Transaction Limits to Baxi Box POS?

Yes, various partner types and transaction limits exist for each level and benefit.

Baxi Lite: Has a maximum daily transaction of ₦20, 000

Baxi Flex: Has a maximum daily transaction limit of ₦300, 000. 

BVN is a mandatory requirement for upgrading to Baxi Flex

Baxi Pro: Has a maximum daily transaction of ₦1, 000,000. Agent and guarantor passports, valid ID cards, CDL legal agreement forms, and BVN are mandatory requirements for upgrading to Baxi Pro.

How Can I Configure My mPOS To My Baxi App?

To Configure mPOS To the Baxi App, 

Log in to your App/Device account.

On the product interface, locate the Setting icon.

Then locate and tap on POS Configuration. Underneath the POS configuration, you should see written in red, “No POS is currently profiled to your account. Profile now to enable card payments).

Tap on the “Manually Type Code option”.

Carefully Enter the POS serial number in the battery slot.

Tap Submit to complete the serial number setup.

Note: To confirm that the POS has been scanned, you will see” This POS device is profiled correctly” written in green under POS Configuration.

How Do I Update My KYC As A Baxi App Agent?

• Login to your Baxi App account.
• Locate the setting icon down below and tap on update KYC.
• You will find outstanding KYC marked in red for you to complete.
• Send an email to customerservice@capricorndigi.com requesting the legal agreement form to fill and upload on the agreement fields of your KYC page.

Can I have More Than One Baxi Pos?

Yes, you can purchase multiple Baxi devices.

What Technical Support Is Available On The Baxi Device?

When an agent is experiencing a technical fault on the device, they can contact their relationship officer for device pick up or bring the device to Baxi’s office for checks and repair.

My Account Gets Debited, But My Wallet Is Not Credited During Wallet Funding?

Kindly send an email to customerservice@capricorndigi.com, providing them with the following details.

• The Baxi account number that was funded.
• The sender’s bank name (First Bank, Keystone Bank, etc.)
• The proof of payment for the credit into the Agent wallet should contain a reference ID of the fund transfer or the session ID of the transfer provided by the bank.